Data Protection

DB Systel GmbH, Jürgen-Ponto-Platz 1, 60329 Frankfurt am Main collects and processes your data as the data controller.

The appointed data protection officer is Mr Gerald Freitag.

If you have any questions or suggestions regarding data protection at https://feedback-anwenderkommunkation.dbsystel.de, please contact:

DB Systel GmbH
Jürgen-Ponto-Platz 1
60329 Frankfurt am Main

E-mail: db.systel.datenschutz@deutschebahn.com

We collect and process your data exclusively for specific purposes. These may result from technical necessities, contractual requirements or express user requests.
For technical reasons, certain data must be collected and stored when you visit https://feedback-anwenderkommunkation.dbsystel.de, such as the date and duration of the visit, the web pages used, the identification data of the browser and operating system type used and the website from which you are visiting us.

Insofar as we obtain your consent for processing operations involving personal data, this serves as the legal basis in accordance with Article 6 (1) lit. a DSGVO.
Where the processing of personal data is necessary for the performance of a contract with you, the contract is the legal basis under Article 6(1) lit. b DSGVO. Article 6 (1) lit. b DSGVO also applies to processing operations that are necessary for the performance of pre-contractual measures, for example in cases of enquiries about our products or services.
If our company is subject to a legal obligation by which the processing of personal data becomes necessary, such as for the fulfilment of tax obligations, the processing is based on Art. 6 (1) lit. c DSGVO.
In order to continuously improve our offer, we store and analyse usage data from the online area on a pseudonymous basis. The legal basis for this is Art. 6 para. 1 f) DSGVO.

The provision of the website usually requires the involvement of instruction-dependent processors, such as data centre operators.

External service providers who process data on our behalf are carefully selected by us and strictly bound by contract. The service providers work according to our instructions, which is ensured by strict contractual regulations, by technical and organisational measures and by supplementary controls.

Otherwise, your data will only be transferred if you have given us your express consent to do so or on the basis of a statutory regulation.

A transfer to third countries outside the EU/EEA or to an international organisation does not take place unless there are appropriate guarantees. These include the EU standard contractual clauses and an adequacy decision by the EU Commission.

We only store your data for as long as it is necessary to fulfil the purpose for which it was collected or if this is provided for by law. For example, in the context of a contractual relationship, we store your data at least until the complete termination of the contract. Afterwards, the data is stored for the duration of the statutory retention periods.

Cookies are small text files in which personal data can be stored. The cookies can be transmitted to a page when it is called up and thus enable the user to be assigned. Cookies help to simplify the use of web pages for users.

We distinguish between cookies that are absolutely necessary for the technical functions of the website and those cookies that are not absolutely necessary for the technical functions of the website.

We want to give you the opportunity to make an informed decision for or against the use of cookies that are not absolutely necessary for the technical functions of the website. Please note that if you refuse cookies used for advertising purposes, you will receive advertising that is less tailored to your interests. However, the use of the website remains possible to the full extent.

We inform you here about the type and scope of the use of cookies on our pages:

The use of https://feedback-anwenderkommunkation.dbsystel.de is generally possible without cookies that serve non-technical purposes. You can therefore prevent tracking by cookies in your browser (Do-not-track, Tracking-Protection-List) or prohibit the storage of third-party cookies. In addition, we recommend that you regularly check the stored cookies, unless these are expressly desired.

Please note: When deleting all cookies, any set objection cookies (opt-out cookies) are also deleted, so that you would have to exercise any declared objections again.

- You can request information about what data is stored about you.

- You can request correction, deletion and restriction of processing (blocking) of your personal data as long as this is legally permissible and possible within the framework of an existing contractual relationship.

- You have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for Deutsche Bahn AG is: Berliner Beauftragte für Datenschutz und Informationsfreiheit, Friedrichstr.219, 10969 Berlin, e-mail: mailbox@datenschutz-berlin.de

- You have the right to the portability of those data that you have provided to us on the basis of consent or a contract (data portability).

- If you have given us consent to process data, you can withdraw this consent at any time by the same means by which you gave it. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

- You may object to data processing on grounds relating to your particular situation if the data processing is carried out on the basis of our legitimate interests or is necessary for the performance of a public task.

- If we process your data to carry out direct marketing , you can object to this promotional approach at any time with effect for the future.

To exercise your rights, simply send an e-mail to: db.systel.datenschutz@deutschebahn.com.

We adapt the privacy statement to changed functionalities or changed legal situations. We therefore recommend that you read the privacy statement at regular intervals. If your consent is required or parts of the privacy statement contain regulations of the contractual relationship with you, the changes will only be made with your consent.